Service Agreement Form (Terms & Conditions)

The following are the terms and conditions on which we deliver any of the products listed on our website "" (our site) and/or Mobile App (our app.) to you. Please read these terms and conditions carefully before ordering any products from our site. Please note that by ordering any of product, you agree to be bound by these terms and conditions.


"" is a site operated by Dukanlay (Pvt.) Limited (the Company). We are registered in Pakistan under Company Act, 2017 and our registered office is situated at, 71-B, Canal Gardens, Lahore Pakistan.


You are legally capable of entering into binding contracts i.e. you are at least 18 years old, having sound mind and is not disqualified from contracting by any law. We will not deliver for anyone who is, or appears to be, under the age of 18. We reserve the right not to deliver if we are unsure of this.

The Contract

Your order from our site constitutes an offer to us to deliver a parcel on your behalf. All orders are subject to acceptance by us before it get binding, and we will confirm such acceptance to you by sending you an e-mail/SMS that confirms your order (the Order Confirmation).

Terms and Conditions

  1. You will not use our site or service for the delivery of any form of alcohol, drugs, narcotics and/or any other unlawful object.
  2. That you are bound to provide legally acceptable description of your parcel and we reserve the right to refuse any order or cancel a delivery at any time without giving a reason.
  3. The Contract will be subject only to those parcels whose Order Confirmation has been sent. We will not be obliged to supply any other parcel whose Order Confirmation has not been sent even if they are part of your order.
  4. That you may cancel any pickup before it get assigned to our delivery rider, which shall be communicated to you through SMS, Email, Mobile App., web account or any other means as adopted by the company from time to time.
  5. That in case of cancellation of pickup after it get assigned to our deliver rider but not picked up, you will have to pay a half of standard and agreed delivery charges of the same delivery.
  6. That in case of cancellation of pickup after it get assigned to our delivery rider and also picked up by our rider, you will have to pay standard and agreed delivery charges in full of the same delivery.
  7. That if consignee of your parcel failed to accept delivery of your parcel at the time it is ready for delivery and/or you call-back your parcel, you will be liable to pay one and a half times of standard and agreed delivery amount of the same delivery.
  8. That if you and/or your consignee make our delivery rider wait for pickup and/or deliver your product more than standard time of 5-minutes than you will be liable to pay for extra wait time as: in case of bike delivery rider Rs.3 per minute and in case of car deliver rider Rs.5 per minute.
  9. That your order will be fulfilled by the delivery date/time set out in the Order Confirmation.
  10. That delivery periods quoted at the time of ordering are approximate only and may vary.
  11. That the parcel will be delivered on complete and correct address provided by you at the time of ordering. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering.
  12. That the designated address cannot be altered/changed once Order Confirmation has been sent, to allow the alter/change of designated address is subject to our discretion for which, only if allowed by us, we will send you afresh Order Confirmation of the same order.
  13. In case of a late delivery, the delivery charges will neither be voided nor refunded.
  14. That the parcel will be at your risk from the time of delivery. Ownership of the parcel will never pass to our company and you are bound to pay all sums due in respect of the delivery service.
  15. That if the consignee of your parcel failed to accept delivery of a parcel at the time it is ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such parcel shall be deemed to have been delivered to you and all risk and responsibility in relation to such parcels shall be passed to you.
  16. In the unlikely event that a wrong item is delivered or a partial delivery is made, you have the right to reject the delivery of the wrong item and you shall not be liable to make any payment in respect of delivery charges.
  17. That our delivery service rates are liable to change at any time with or without any notice, but the changes will not affect orders in respect of which we have already sent you an Order Confirmation.
  18. Payment for all services must be made in cash. We may accept payment with a credit or debit card, cheques and any other method of payment as updated on our site from time to time.
  19. Our liability for losses you suffer as a result of us breaking this contract is strictly limited to the purchase price of the parcel you.
  20. We are not responsible for indirect losses which happen as a side effect of the main loss or damage. We apologize for any errors or omissions that may have occurred.
  21. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is Force Majeure event including but not limited to “Act of God”.
  22. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance.
  23. We do not accept any liability for any communication delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our website.
  24. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with legal requirement to be in writing.
  25. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
  26. If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent as permitted by law.
  27. We have the right to revise and amend these terms and conditions from time to time.
  28. No employee, agent or anyone else has any authority to change any of these terms and conditions, or make any promise on our behalf which is in addition to or in conflict with these Terms and Conditions.
  29. Contracts for the purchase of delivery services through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Pakistani law.

Dukanlay Solutions (Private) Limited

71-B, Canal Gardens, Lahore. 54000



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