Our work is often centered around consumers. We tend to design, execute, monitor, and report on marketing activities in such a way as to best reach our customers, how we allocate our budget and resources, and what kind of brand communication we will invest in. However, we often lose sight of how to serve the consumers we currently have. And how to serve them well, in the most consumer-friendly way, from the moment that they are interacting with us in any form, online or offline.
Assuming this dilemma sounds familiar, just sit back, and relax. I have a best solution for you and is called customer segmentation. Customer segmentation assist you understand your audience so you can target your marketing campaigns with greater accuracy. Let’s dip little deeper to know more about client segmentation.
Customer segmentation means grouping customer into section or ‘segments’, in the light of traits they share commonly such as age, gender, buying habits and necessities.
However, client segmentation isn’t just about contacting a new audience more effectively. Its likewise an approach to reconnect lapsed customers and support new buys by sending them carefully targeted messages. One of the facts that many brands end up on consumer complaints is because the customer segmentation is not established, let alone practiced, on an effective level. For example, in many cases, the target customer segments for a marketing campaign are developed after marketing activity has begun; and for many brands, the marketing strategy ends up meeting the definition of poor strategic decision-making. This is because the needs and demands of their current target customers have not been thoroughly considered.
What is customer segmentation model?
A customer segmentation model is a particular approach to separating your audience into groups in the light of share qualities. For instance, demographic segmentation would likely create audience sub-groups based on their demographics resemblance like age, gender, work title, and pay. The goal is to customize your messaging to reverberate more deeply in each segment of your general audience.
Impact of customer segmentation in market:
Segmentation allows you to focus on the unique needs of your customers and create more effective marketing campaigns. By understanding your customer’s segment, you can tailor your marketing messages, products, services, and pricing to better meet their needs. Customer segmentation is an important tool for improving customer experience. It allows you to identify and focus your efforts on the most important customer segments to improve your customer’s experience. While many campaigns today are designed to reach the relevant portion of an addressable audience, some marketing campaigns rely heavily on segmentation and customer profiling to drive sales. Analysing these preferences could allow businesses to segment their customer base. And thus, target the customers most likely to buy the product.